Case Creation and Case Management for Partners
Create and Manage Partner Cases
Partners receive and manage customer issues, requests, and inquiries. Partners use the UKG Community™ site to create cases for customers and themselves.
Customers are unable to view cases that partners open on their behalf.
Create a Case
Create a case in the UKG Community to get support for your issue. Before creating a case, be sure to complete the recommended training and search our product documentation, knowledge articles, and community discussions for answers.
Manage a Case
The partner case management process in the UKG Community involves reviewing case progress, collaborating with the case owner, and closing cases. Throughout the case resolution process you'll receive emails to update you about the case status.
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